Privacy Policy

Privacy Policy

The Financial Times provides premium news, insight and analysis to a growing audience of global decision makers. We have held true to our values of integrity, authority and independence . Central to this mission is our commitment to upholding the highest standards of data protection for our customers.

This Privacy Policy applies to all websites and web applications which link to this policy and are published by Market Phases

If you wish to amend any of the personal information that we hold about you, or update your marketing preferences, you can do so at any time through your account.

If you have any queries about how we use your personal information, please contact our Data Protection

Information we collect

This section details the information we may collect about you. We explain why, and how, we use it in later sections.

Account information

If you decide to create an account or enquire about one of our products or services, we’ll ask you to provide us with some specific information, for example:

  • Basic personal details – such as name, title and date of birth;
  • Personal contact details – such as home address, delivery address, home phone number, mobile phone number, and email address;
  • Work details – such as job title, department, company name, company address, work email address and office phone number;
  • Student or institution details, if you are signing up to a subscription of an educational establishment – such as student status, graduation year, establishment name;
  • Log in details – such as username and password;
  • Payment details – such as your bank account and payment card information.

We may also use your account information, such as your title, name and country, to infer your gender.

Additional information

On occasion, we will ask you to voluntarily provide additional information, for example:

  • Your opinion of our products and services;
  • Your preferences, including newsletters or my Market Phases topics;
  • Your investment details if you use our portfolio tool to store your holdings;
  • Information such as your dietary preferences and accessibility requirements when attending an Market Phases event.
  • Information about your ethnicity and gender to support our diversity and inclusion goals.

Information we obtain from partners and public sources

In some circumstances, we collect information about you from our partners or from publicly available sources to help us better understand our audience and enhance the relevance of our content and marketing. For example, in some cases we obtain the contact details of potential speakers for Market Phases events from public websites. We also obtain some information from publicly available sources for the purpose of inclusion in our directories.

Log Files

Market phases follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

Like any other website, marketphases uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Lawful basis for processing

We only process personal information where we have a lawful basis for doing so, such as the following:

  • User consent
    This is where you have given us permission to process personal information for a given purpose. For example, if you complete one of our general enquiry forms, we would ask for your consent if we wanted to use your personal information for any other purpose. You have the right to withdraw this consent at any time. You can manage your preferences within your account or by contacting Customer Care.
  • Legitimate business purposes
    This is where we have a legitimate interest, as a business, to process personal information. For example, where we are aware of copyright infringements on our Site, it is in our legitimate interests as a business to identify those responsible. We take due care to balance our interests against your right to privacy.
  • Contractual necessity
    This is where we have to process personal information to meet our contractual obligations. For example, if you are a print subscriber, we would need to process your delivery address to fulfil your subscription.
  • Legal obligation
    This is where we have to process personal information in order to comply with the law. For example, we process and retain customer invoice information to comply with financial regulations.

We may also rely on relevant exemptions under the GDPR to the requirement to identify a lawful basis for processing.

How we use your personal information

We collect personal information for the following main reasons:

  1. To provide our service
    We require some of your basic personal information so our services work as you would expect, for example, delivering the newspaper to your correct address, providing access to our digital content, notifying you of changes to our services and dealing with customer services queries. We record customer calls for monitoring and training purposes. Our Customer Care team may need to access your account to assist you with queries.
  2. To improve and maintain performance
    In order to provide you with the best possible user experience and value, we need to make sure that our products and services work as they should. Using personal information helps us understand how our readers experience our Sites and services, so we can make improvements. This includes contacting customers with market research surveys or for telephone interviews, hosting subscriber focus groups and analysing onsite data to test new and existing events, products and developments for the Market Phases.
  3. To bill our customers
    We, along with our authorized payments processors, securely process your payment information to take payments, give refunds and to detect and prevent fraudulent activity. We will also update your payment information in the event that a payment is unsuccessful. You can manage your payment information at any time by contacting customer services. If your subscription is provided under a group subscription or trial, we will report information about your activity on our Site(s) for the purposes of billing.
  4. To monitor compliance with our policies and terms
    We monitor for breaches of our terms and conditions and copyright policies. For example, we reserve the right to inform the subscription holder if, through use of a group subscription, you are using our content in breach of the terms and conditions or copyright policies of our Sites. We also monitor activity on our Sites to detect and prevent invalid or fraudulent traffic.
  5. To personalize our products and services
    We improve your experience of our products and services by personalizing parts of our Sites and apps with the information you give us and what we learn about you. This includes showing you articles you may be interested in and recommending emails you may wish to sign up to. Where our Sites have such functionality, you can manage elements of personalization in your account.
  6. To communicate product changes and offers
    We want you to get the most out of our products and services, including showcasing our latest content and newsletters. We will contact you with carefully-curated Market Phases offers and promotions, exclusive event invitations and feature announcements. For example, if there are no updates on topics you follow in My Market Phases, we will send you articles on other topics that we think you might be interested in. You are able to change your preferences at any time through your account or by contacting customer services.
    We also personalize our communications for strategic purposes. For example, we might offer group subscriptions to portfolio managers.
  7. For the purpose of advertising
    We rely on advertising revenue in part to support our award-winning journalism. We need to process your information to understand the effectiveness of the advertising we serve to you and others, and to deliver relevant personalized advertising. We use the information you give us, the information we collect about you, and the information we infer, to serve you with the most appropriate advertisements.
    You can manage your advertising settings for the Sites that carry out this activity in your account. If you do decide to turn off personalized advertisements or advertisements tailored to you, you will still see the same number of advertisements but they may be less relevant to you. You may continue to see advertisements that are targeted to you based on other non-personal information, for example, the article that you are reading.
  8. Recruitment – If you apply for a role via one of our Sites, we will process your information in order to facilitate the application process.
  9. For the purpose of diversity & inclusion initiatives
    We rely on information, such as gender, or inferred gender, and ethnicity to understand the composition of our audience and ensure that our products and services are engaging across our audience.

Who we share your personal information with

We disclose personal information to facilitate the running of our business or to provide specific services you have requested. Commonly, we will disclose information to:

 

Service providers

We engage service providers who help to support our business and improve our products. These service                        providers include, for example, fulfilment providers for delivery of our digital content and marketing;                            customer service agencies; hosts, organizers and sponsors of our events; organizations that host our Sites,                    events or databases; and providers of online surveys. We also work with a number of distribution partners to                deliver subscriptions. We have contracts in place with suppliers who process data to provide these services and             they can  only use your personal information under our instruction. For example, if you have a print                              subscription with us, we will disclose your information (address, contact details) to our distribution partners to            facilitate delivery of the newspaper or magazine.

  • Institutional customers
    If your subscription is provided under a group subscription or trial, we will provide our client with information about your activity on our Site(s) for the purposes of user management, license administration, content suggestion and billing. We may also make online tools available to our client for these purposes. Information about your activity is provided at a high level and our client cannot track exactly what articles you have read. We may also provide current or prospective clients with activity information about individual subscribers who registered using that entity’s email address. We will always contact individual subscribers before doing so, and will respect any requests not to share this information.
    If you take up a gift or trial subscription at the invitation of one of our clients, we will provide them with some information about your use. This may include: your name and email address, whether or not you activated the subscription and, if so, start and expiry dates, recency of use, and the volume of articles read.
  • Social media providers
    Information will be shared with social media platforms where you log in to our Sites via a social media account, or use components on our Sites provided by social media platforms (e.g. the “Facebook Recommend” function). We also share the information of our customers with social media partners for the following reasons:
    • To prevent existing subscribers from being targeted with subscription offerings on social media platforms;
    • For the purposes of targeted advertising on social media platforms, and to create lookalike audiences for these purposes;
    • To encourage users to get the most out of their subscription.
  • Microsoft Teams
    If you choose to access our Sites through the Financial Times App for Microsoft Teams, we and Microsoft may share some information about you for transactional purposes such as to link your Microsoft Teams account with your marketPhases.com account.
  • Other users
    Our Sites are publicly accessible and anyone around the world who accesses our Sites will be able to see anything you post, such as comments about an article. We encourage you to use a pseudonym when commenting on our Sites if you do not wish to be identifiable to other readers.
  • Market Phases
    We share your information with other companies within the Market Phases group to provide our services and to better understand the relationship between our products. More information about the Market Phases group is on our “About us” page. Sometimes services are provided between legal entities in the Market Phases.
  • Legal processes and successors in title
    We, and our suppliers, may also disclose your information to comply with applicable laws, court orders or other valid legal processes, and to enforce or apply our terms of use, any subscription agreement, or any of our other rights.
    We may transfer or disclose your personal information to any entity which takes over or acquires the relevant Market Phases business.

We also share aggregated, non-identifiable information with third parties. Before sharing this information, we ensure that it cannot identify you as an individual. For example, we regularly release information about the size and growth of our audiences.

Service Providers

As described in our Privacy Policy above, we share your personal information with third parties for business purposes. Commonly, these include service providers who help to support our business operations and improve our products.

We also use service providers to serve you with advertisements that we believe are relevant to you. These third parties are permitted to process your personal information only for the purposes of providing services to the Market Phases; this may include the use of their own cookies or similar technologies to collect your personal information (IP address or other unique identifier) as part of providing their services to Market Phases.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

marketphases does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Our Privacy Policy was created with the help of the Privacy Policy Generator.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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